Shipping and Return Policy

Last Updated: Jul 31, 2023

Shipping and Return Policy for Solukus.com, a Division of Abideh.com Inc.

By accessing and using our Site, you acknowledge that you have read, understood, and agreed to abide by all our terms and policies. Your agreement extends to all the "policies and terms" provided in this page and the listed links below, whether they are in written form or conveyed orally. If you do not consent to any part of these policies and terms, we kindly request that you refrain from using our site and purchasing our products. It is your responsibility to review and fully comprehend these policies and terms before utilizing our site.

This Shipping and Return Policy outlines the terms and conditions for shipping, delivery, and returns of products purchased from Solukus.com, a division of Abideh.com Inc. ("we," "us," or "our"). This policy applies to both digital and physical products sold on our website (solukus.com) and our mobile site (collectively referred to as the "Site"). By placing an order with us, you agree to the terms of this Shipping and Return Policy.

1. Shipping and Delivery

1.1 Shipping Locations:

We currently ship our products to addresses within Canada, specifically within Ontario. We do not offer international shipping at this time.

1.2 Processing Time:

For digital products, such as software or digital downloads, the processing time is instant OR as specified on the product page. Once your payment is confirmed, you will receive instructions on how to access or download the digital product.

For physical products, such as merchandise or tangible goods, the processing time may vary depending on the availability of the item. We strive to process and ship orders within 5 business days. However, please note that unforeseen circumstances may cause delays, and we appreciate your understanding in such situations.

1.3 Shipping Method:

We use reputable third-party shipping carriers to deliver our physical products. The shipping method and carrier will be determined based on factors such as the size, weight, and destination of the package. We aim to select the most efficient and reliable shipping method for timely delivery.

1.4 Shipping Costs:

Shipping costs will be calculated and displayed at the checkout based on the shipping address and the weight or dimensions of the product. The shipping costs are the responsibility of the buyer and will be added to the total order amount.

2. Return Policy

2.1 All Sales Are Final:

Due to the nature of our products and services, all sales are final. We do not accept returns or exchanges for any digital or physical products, unless required by law.

2.2 Defective or Damaged Products:

In the rare event that you receive a defective or damaged physical product, please contact our customer support within 3 days of receiving the product. We will assess the situation on a case-by-case basis and determine the appropriate resolution, which may include a replacement or refund at our discretion.

2.3 Exceptions:

We reserve the right to make exceptions to this return policy in exceptional circumstances, such as if a product does not meet its stated specifications or if required by applicable consumer protection laws.

3. Customer Support

If you have any questions or concerns regarding shipping, delivery, or our return policy, please contact our customer support team at
Abideh.com Inc.
P.O. Box 64587, Markham RPO Unionville,
Markham, Ontario, L3R 0M9, Canada
solukus@aol.com]. We are here to assist you and address any issues you may have.

4. Age Restriction

Our Site and products are intended for individuals who are 18 years of age or older. By placing an order with us, you confirm that you are of legal age.

5. Changes to this Policy

We may update this Shipping and Return Policy from time to time. The updated version will be indicated by the "Last Updated" date at the beginning of this policy. We encourage you to review this policy periodically for any changes. Your continued use of the Site and placement of orders after the posting of the updated policy constitutes your acceptance of the changes.

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